Head of Customer Success

Portland, Oregon, United States · Customer Success

Description

Our vision is to embolden small business owners and empower their growth by making it easier to access affordable credit. We are revolutionizing the way credit operates—from application, to underwriting, to repayment. We build cutting-edge technology and create networks which expand access to cheaper credit, reduce costs for lenders, and help fuel the collaborative economy of tomorrow.

Our team comes from varied backgrounds and we all bring unique perspectives to lending. We seek new collaborative teammates who are passionate, genuine, driven, friendly, team-oriented, industrious, and innovative. We like people who speak their mind and are comfortable with rapid change and uncertainty. A great sense of humor, eye for user-centered design, commitment to open communication, playful curiosity, rejection of the status quo, and comfort with rapid experimentation are must haves. Collectively, we seek to build groundbreaking technology and marry it with beautiful, intuitive design, and to transform intangible data into smart, holistic decisions. Excited to join us?

POSITION DESCRIPTION:

As Head of Customer Success, you will be responsible for bringing your strategic vision and innovative approach to lead critical customer-facing teams at Mirador. Reporting to the Chief Operating Officer, you will play a key role in driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the implementation, engagement, success, retention, and growth of Mirador’s customers.

The essential functions include, but are not limited to the following:

Requirements

Benefits

What's in it for you?

First, we promise a great place to work: Great teammates. Interesting work. Good times. Plenty of challenges.

Beyond working with an incredible tribe of marvelous Miradorians, we offer competitive compensation and abundant growth opportunities, 401k match, pension program and great health benefits. We're also hip to the start-up perks scene with a steady supply of snacks, fun company outings and events, and our fair share of clichéd (but still wonderful) indulgences (happy hour, team lunches, and more!). We have the spirit of a start-up with the support of a legacy company behind us. Our office environment is open and collaborative, our work space full of light and laughter--we enjoy having fun while doing our part to further FinTech.

Apply for this job